Contact Us

How we can help

SpaceEngine.net is an independent resource site, so we can help with anything on this website: the planet previewer, the wallpaper packs, our articles and general questions about getting started with Space Engine. Write to us in plain language. There is no need for technical detail unless your question is about a specific error.

Support topics

• Website tools: problems with the planet previewer, PNG saving or ZIP downloads.
• Content corrections: an outdated requirement, a wrong fact or a broken link.
• Guide requests: topics you would like us to cover next.
• Artwork licensing: permission requests for uses beyond personal use.
• Partnerships and advertising: respectful, relevant proposals only.

Email

Write to support@spaceengine.net. Include the page address and, for technical issues, your device and browser. For Space Engine itself, add your graphics card and Windows version.

Response expectations

We usually reply within 2–3 business days. Corrections to articles are often published sooner. We do not send newsletters or share your address with anyone. See our privacy policy for details.

Before you write

Many questions already have a detailed answer on the site, and checking first may get you moving faster:

• Installing or launching the program: read the beginner guide.
• Crashes, black screens or low frame rates: see the troubleshooting article.
• Mac, Linux or phone support: check the compatibility guide.
• Where to get the program safely: visit the download center.

If your answer isn't there, write to us. Questions that come up often help us decide which guide to write next. We especially value reports of outdated information, because Space Engine and its Steam listing change over time and readers are often the first to notice.